Technical Support FAQ

Members can explore Xaeon as it's being developed and provide valuable feedback to the development team.

What are the minimum system requirements?
The Xaeon Browser and Game Client require the following: Windows Windows 10 or greater 8 or more GB of RAM A dedicated graphics card macOS macOS 13...
Wed, 27 Mar, 2024 at 2:14 PM
The Xaeon Browser is reported as “unsafe”
To fix this: open your downloads folder locate the Xaeon Browser download right-click the file select "report this file as safe"
Wed, 27 Mar, 2024 at 2:15 PM
“Not Found” error during registration
It is possible that your account was still created. Please navigate to https://app.xaeon.io and attempt to log in. If you receive an error message, please c...
Wed, 27 Mar, 2024 at 2:16 PM
Updating the XAEON Launcher
Note: due to a bug in versions <25.1.0 of the XAEON Launcher, the update button may disappear after several seconds. If this is the case, you can manuall...
Wed, 8 Jan, 2025 at 9:52 AM
Why are my login credentials not working?
With the move from closed beta to open beta, all accounts were reset.  If you did not receive an email to register for a new account, you can register h...
Wed, 2 Oct, 2024 at 11:06 AM
How do I reset my password?
If you have forgotten your password, you can reset it here. If you receive an error while attempting to reset your password, or if it looks like the pag...
Wed, 26 Mar, 2025 at 12:05 PM
The Game Client freezes on the login screen
Logging into the Game Client should be almost instant. If the client completely freezes while attempting to log in, we recommend performing a fresh install....
Wed, 27 Mar, 2024 at 2:21 PM
When attempting to download the client, I get stuck on the “Installing…” step
If the progress bar displays the text “Installing…” for more than 30 minutes, try these steps: Stop the install by clicking “Pause”, and then “Cancel” ...
Wed, 27 Mar, 2024 at 2:21 PM