Technical Support FAQ
Members can explore Xaeon as it's being developed and provide valuable feedback to the development team.
The Xaeon Browser and Game Client require the following: Windows Windows 10 or greater 8 or more GB of RAM A dedicated graphics card macOS macOS 13...
Wed, 27 Mar, 2024 at 2:14 PM
To fix this: open your downloads folder locate the Xaeon Browser download right-click the file select "report this file as safe"
Wed, 27 Mar, 2024 at 2:15 PM
It is possible that your account was still created. Please navigate to https://app.xaeon.io and attempt to log in. If you receive an error message, please c...
Wed, 27 Mar, 2024 at 2:16 PM
Note: due to a bug in versions <25.1.0 of the XAEON Launcher, the update button may disappear after several seconds. If this is the case, you can manuall...
Wed, 8 Jan, 2025 at 9:52 AM
With the move from closed beta to open beta, all accounts were reset. If you did not receive an email to register for a new account, you can register h...
Wed, 2 Oct, 2024 at 11:06 AM
If you have forgotten your password, you can reset it here. If you receive an error while attempting to reset your password, or if it looks like the pag...
Wed, 26 Mar, 2025 at 12:05 PM
Logging into the Game Client should be almost instant. If the client completely freezes while attempting to log in, we recommend performing a fresh install....
Wed, 27 Mar, 2024 at 2:21 PM
If the progress bar displays the text “Installing…” for more than 30 minutes, try these steps: Stop the install by clicking “Pause”, and then “Cancel” ...
Wed, 27 Mar, 2024 at 2:21 PM