How can we help you today?

Utherverse.io
Visit the Utherverse.io website for more information about XAEON, Utherverse, and our vision!

Discord Server
Join us on The Uthers by Utherverse, a Discord server for all things XAEON and Utherverse!

Utherverse on YouTube
Sneak a peak at new features and drops on the Utherverse.io YouTube Channel.

Why haven't I received confirmation of my ticket?
Not sure what happened to your support ticket? Not getting replies? Check your email's junk or spam folder! Make sure to mark emails from Xaeon and Utherverse as 'safe'.




Utherverse, Inc
711 S. Carson Street STE 4
Carson City, NV 89701
Solution home Xaeon FAQs

Game Client FAQ

When attempting to download the client, I get stuck on the “Installing…” step
If the progress bar displays the text “Installing…” for more than 30 minutes, try these steps: Stop the install by clicking “Pause”, and then “Cancel” ...
Wed, 27 Mar, 2024 at 2:21 PM
The Game Client freezes on the login screen
Logging into the Game Client should be almost instant. If the client completely freezes while attempting to log in, we recommend performing a fresh install....
Wed, 27 Mar, 2024 at 2:21 PM
Why is my Avatar Invisible?
Please enter the closet tab on the top-right of your screen. Save and exit the closet and your avatar will appear.
Wed, 27 Mar, 2024 at 2:22 PM
The chat box is covering the screen, or is not operational after logging in
If the issue persists after restarting the Game Client, please contact support.
Wed, 27 Mar, 2024 at 2:22 PM